1. Scope:
    1. PKOLS is a trading name of Pakistan Online Services (hereinafter referred to as “PKOLS”).
    2. PKOLS provides web based applications and mobile applications as SAAS online service including but not limited to the “Indel Web based Application” and “Indel Mobile Application” (hereinafter referred to as “Services”).
    3. By accessing or using our services (set out in 1.2 but not limited to), or by clicking “I Agree,” or otherwise affirming your intent to be bound by this Agreement, you signify that you have read, understood, and agree to be bound by these terms and to the collection and use of your information as set forth in the PKOLS’ Privacy Policy.
  2. Subscriptions & Pricing:
    1. Subscription provides access to the use of services (set out in 1.2 but not limited to). All subscriptions include up to 50 admin users, up to 500 operational staff (including suppliers), up to 5000 hours per week and 5 GB of space to store files, unless agreed otherwise in writing.
    2. The subscription is automatically prolonged on monthly or annually basis (or otherwise agreed), unless the subscription is cancelled as stated in section 6.1.
    3. Going over your monthly usage (set out in 1.2 but not limited to) will incur extra charges which customer will be liable to pay.
    4. PKOLS periodically will assess its pricing to ensure reasonable alignment with the needs of customers, partners, and the marketplace and may make changes in response to that assessment and feedback. Customers will be informed in advance about these changes in pricing.
  3. Use:
    1. Illegal material is not permitted on any of PKOLS services, whether this be data, images, other types of files or link to unlawful photos or similar material.
    2. Traffic is basically unlimited. However, traffic must be normal in nature and not disrupt that of other customers. If a customer’s traffic disrupts that of others, PKOLS reserves the right to close the customer’s service without notice and/or make a separate charge for the traffic. PKOLS reserves the absolute right to decide whether or not traffic is excessive. On closure of a service, no refund will be made of any subscription paid in advance.
    3. Client will be entirely liable for all activities conducted and charges incurred under its passwords and user names whether authorised by it or not and the Client acknowledges that PKOLS shall not be liable for any loss of confidentiality or for any damages arising from the Client’s inability to comply with these Conditions;
    4. Client will comply with any security policy notified to it from time to time by PKOLS and, in particular, ensure that all passwords and user names provided to it by PKOLS are at all times kept confidential, used properly and not disclosed to unauthorised people. If the Client has any reason to believe that any password or user name has become known to someone not authorised to use it or is being or is likely to be used in an unauthorised way or of any other breach of security, then the Client will inform PKOLS immediately;
    5. Services must be used only by the client who enter into contract with PKOLS and pay for these services and should not be used by the multiple client unless agreed by PKOLS.
    6. The Client agrees that it will not provide any technical or other information obtained from PKOLS and/or relating to the Services to a competitor of PKOLS or it’s services and.
    7. The Client confirms that none of the users of the PKOLS Services work for a competitor of PKOLS or it’s services
    8. If, in ‘PKOLS’ opinion, the Client is in breach of the provisions of clauses 3.1 to 3.7 then PKOLS may without prejudice to its other rights and remedies immediately by written notice to the Client, may suspend provision of the Services and terminate the Agreement. PKOLS may also notify appropriate public authorities (governmental or otherwise including the police or other enforcement authority) of any such breach, where it deems necessary.
    9. PKOLS reserves the right to limit/reduce the usage of services if required for operational or security reasons.
    10. The customer’s use of a PKOLS subscription is entirely at his/her own risk. PKOLS cannot be held responsible for the contents, including accuracy, lawfulness, completeness etc. of the information.
    11. When you subscribe to use Indel, we create your own server associated with your nominated business entity. Please note that all data you store on Indel when you use our service, belongs to your nominated business and cannot be copied or transferred to a different business entity.
    12. Please note our Indel can only be accessed from the Pakistan, UK and Ireland. Access from any other countries is not allowed.
  4. Copyright:
    1. The Client acknowledges and agrees that it will not own or acquire ownership of any Intellectual Property Rights in or relating to the Services or created in performing the Services and that it will have no rights in or to the Services other than the rights expressly granted by the Agreement.
  5. Payments:
    1. Fees payable monthly or yearly will be paid in advance and will not be refundable in whole or part if the Agreement or relevant part is terminated during the period to which the payment relates.
    2. Any set up fee will (unless stated to be included within later payments) be payable immediately and will be not be refundable even the services are terminated by either party.
    3. The Client agrees to pay PKOLS invoices within 7 days of invoice due date. If invoices are not settled in full by then, the Client will without prejudice to its other rights and remedies (including the right to suspend the Services under clause 3.8.3) be liable to pay interest on any sum outstanding from the due date for payment at the annual rate of 6% above the base lending rate from time to time of State Bank Pakistan plc accruing on a daily basis until payment is made whether before or after any judgment.
  6. Cancellation:
    1. PKOLS will terminate the services, upon the Client providing notice to PKOLS at least 7 days prior to the next payment period and provided that the Client provides this notice in writing
    2. If Client cancels the Services before the end of their current paid up month, their cancellation will take effect immediately and they will not be charged again.
    3. All of your User Data will be promptly deleted from our services upon cancellation. This data cannot be recovered once your subscription is cancelled.
    4. PKOLS reserves the right to immediately cancel the client services if no payments are received after the invoice due date.
    5. PKOLS, reserves the right to suspend or terminate your account and refuse any and all current or future use of service, for any reason at any time.
    6. To request a cancellation, there must be no pending charges and client payments must be up to date. Client must pay all due amount before their services are cancelled, otherwise services will not be cancelled and further service charges will apply.
  7. Data Protection and Privacy:

    PKOLS collect and use personal data only as it might be needed for us to deliver you our world-class products and services (collectively, our “Services”). Your personal data includes information such as: Your company name, address, telephone number, email address, contact person name, and other data collected that could directly or indirectly identify you including publicly available databases or third parties.

    1. What information do we collect?

      Much of what you likely consider personal data is collected directly from you when you:

      1. creating an account or purchase any of our Services (eg: billing information, including name, address, payment details);
      2. request assistance from our customer support team (eg: phone number, case notes and trouble shooting information);
      3. complete contact forms or request other information from us (eg: email); or
    2. How we utilize information?

      We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that

      1. We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that
      2. as necessary to deliver the Services you purchase or interact with, or
      3. as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
    3. Delivering, improving, updating and enhancing the Services we provide to you.

      We collect various information relating to your purchase, use and/or interactions with our Services. We utilise this information to:

      1. Improve and optimise the operation and performance of our Services (again, including our websites and mobile applications)
      2. Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
      3. Detect and prevent fraud and abuse of our Services and systems
      4. Collecting aggregate statistics about use of the Services
      5. Understand and analyse how you use our Services and what products and services are most relevant to you
      6. Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.
    4. Sharing with trusted third parties.

      We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as: only sharing your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

    5. Transfer of personal data abroad.

      If you utilise our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you contact us through our support portal, we may provide you with support from one of our global locations outside your country of origin. Your personal data will be transferred and processed outside of the EEA. In these cases, your personal data is handled according to this Privacy Policy.

    6. Compliance with legal, regulatory and law enforcement requests.

      We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.